Go to page content Go to the bottom of the page

Universal Accessibility

Accessibility for all

Improving the quality of life and the quality of visits to our museum for people with disabilities—whether they are customers, partners or employees—has always been a concern for the Musée de la civilisation. The Musée aims to eliminate or minimize barriers with the goal of ensuring a fair, equitable, respectful and safe environment for everyone.

Support measures 


Anyone living with a physical or intellectual disability can visit the Musée with their support person for free, regardless of their disability or origin. Either go directly to the Musée’s ticket office during opening hours or call 418-643-2158.

Officially recognized groups and organizations

Any volunteer-based or non-profit group from the community can benefit from free admission. However, a representative must apply for accreditation to ensure that the group’s mission is consistent with Musée’s policy.

Request accreditation

Schools and school groups

Students and school chaperones with special needs can benefit from free admission. To receive free admission, contact the group reservations department at 418-692-1151, from 8:30 a.m. to 12 p.m. and from 1 p.m. to 4:30 p.m., or by email at [email protected].

Educational activities can be adapted for groups or individuals with specific needs. Prior to your visit, contact group reservations at the Cultural and Educational Mediation Department at 418-692-1151, from 8:30 a.m. to 12 p.m. and from 1 p.m. to 4:30 p.m., or by email at [email protected].

  • Wheelchairs
  • Portable benches
  • Strollers
  • Hearing aids for the hearing impaired in the auditoriums

Ask at the information desk.

Parking is available for people with a disabled parking permit issued by the Société de l’assurance automobile du Québec. They are located in front of 111, rue St-Pierre, at the corner of rue de la Barricade.

All floors of the Musée are accessible by elevator. Automatic doors are available at every entrance.

Gender-neutral washrooms are available next to the dining area on the second floor. Sanitary waste disposal is available in both the women’s and men’s washrooms. Every washroom is equipped with a toilet adapted for people with disabilities.